We currently ship to addresses within the United States. 

We do not ship to non-U.S. addresses at this time. 

To locate our international distributors, please use the Store Locator on the upper right side of our homepage to find a koi scrubs retailer in your location.

Shipping on koihappiness.com is always free on US orders of $79 or more. For orders below $79, we offer flat rate shipping of $7.95, regardless of the size of the shipment or where it is sent in the United States.

In most cases, your order will ship within 1–2 business days. Once your order ships, you will receive a shipping confirmation email with tracking information. You can check the status of your order at any time at koi Tracking.

Please note that orders placed on weekends or holidays may take additional time to process.

Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can use the tracking link to follow your package.

Orders will be shipped directly from our state-of-the-art warehouse facility in Arizona. In some instances, orders may be sent in more than one shipment and arrive at different times. You will receive a separate shipping confirmation email with tracking information for each shipment.

We work quickly to process orders, so we’re not always able to make changes or cancellations after an order has been placed. If you need to make a change, please contact Customer Service as soon as possible.

You may occasionally experience higher than usual shipping times due to high demand or delays with major freight carriers. Please be assured that we make every effort to process and ship your orders as quickly as possible.

First, check the tracking information provided in your shipping confirmation. If your package appears to be delayed or hasn’t arrived within the expected delivery window, please contact Customer Service and we’ll be happy to help.

Please contact our Customer Service team at HappinessTeam@koihappiness.com as soon as possible to request an update. If the order has already been processed or shipped before we are notified, the customer is responsible for any reshipping fees once the package is returned to us.

We do not offer an expedited shipping option at the current time. 

koi offers shipping insurance through AfterShip Protection, which covers you if your shipment is lost, damages or porch-pirated. AfterShip Protection is optional and available at the time you place your order. AfterShip Protection starts at $1.50 per order and may vary based on the dollar value of your order.

AfterShip Protection offers reimbursement or replacement for lost, damaged or porch-pirated shipments, with coverage up to $10,000 per order. AfterShip Protection covers only the cost of the items in your order, not shipping charges or any taxes paid. AfterShip Protection is subject to insuring conditions, limitations and exclusions. See AfterShip Terms and Conditions

Filing a claim is simple. Just go to tracking.koihappiness.com, enter your tracking info, then click on the Claims Portal link and follow the instructions. Note: Claims must be filed within 90 days from the date of delivery if your order is lost, damaged or stolen.

We want you to love what you wear. If you’re not completely satisfied with your purchase, you can return eligible items within 30 days of delivery for a refund, exchange or store credit.

Items to be returned must not be worn, altered or washed and must be returned with original tags and packaging intact. Please note that shipping charges are non-refundable.

• To start a return or exchange, visit our koi Returns Center page and follow the instructions. You’ll need your order information to begin the process.
• You can request a koi returns prepaid shipping label for $7.95, which will be deducted from your refund or credit. If you choose to exchange for another size, color or item, there is no charge for the return shipping label.
• Once you generate the return, you will receive an email with return instructions and a prepaid shipping label to download at your convenience. Note: labels are generated through the United States Postal Service. If you decide to use a different carrier to send back your item(s), you will be responsible for the cost of shipping.
• Send your return to the address below and reference your RMA# inside the shipment for faster processing time. Please allow 1–7 business days from the time of delivery for processing. If you are using your own return shipping method, we recommend keeping a record of your tracking number in case there is an issue.
• Ship returns to: koi Returns Center, 950 N 119th Ave, Suite 400, Avondale, AZ 85323

Yes, eligible items can be exchanged for another size or color, subject to availability. We allow the exchange of purchased items for items of equal value. You can initiate an exchange at koi Returns Center. The exchanged item of equal value will be shipped to you at no additional charge.

Some sale, clearance, promotional, or final-sale items may not be eligible for return or exchange. Please check the product page and your order details for any applicable restrictions.

Unfortunately, we cannot guarantee exchanges if an item has sold out. If your requested size becomes available through returns, we’ll be happy to process an exchange on a first-come, first-served basis. If it doesn’t become available, we’ll gladly assist with a return for a refund or store credit.

• Items marked Final Sale and/or items with a price ending in $0.97
• Items that have been worn, washed, customized, altered, or embroidered
• All scrub caps and face masks

Once your return is received, we will initiate a gift card code that can be redeemed on our website when you are ready to place a new order.

Great care is taken to ensure all merchandise leaves our facility in perfect condition. If you feel your package and/or the contents have been damaged during transit, please contact Customer Service as soon as possible at 310-828-0055 or email us at HappinessTeam@koihappiness.com. We’ll work with you to make it right.

Once your return has been received and processed, you will be notified via email. If approved, your refund request will be processed within 5–7 business days and the refund will be issued to the original payment method.

Start with our size guides, which includes measurements and fit information for our women’s and men’s styles. A link to the appropriate size guide can be found on most product pages.

For the best fit, we recommend taking your measurements and comparing them with the size chart rather than relying solely on your usual clothing size.

Fit can vary by collection and style. Some styles are designed with a more relaxed fit, while others have a more tailored or contemporary silhouette.

Check the product description and size guide for specific fit information. Also, it can be helpful to read consumer product reviews found on product pages.

If you’re between sizes, consider the fit of the style and how you’d like your scrubs to fit. Styles with stretch can provide additional flexibility and comfort. Or contact koi Customer Service at HappinessTeam@koihappiness.com with any specific sizing questions. We are always happy to help!

Because we realize our customers come in all shapes and sizes, we offer petite, tall and plus sizes for many of our popular styles. Best of all, we never charge extra for tall and plus sizes.

For the best results, always follow the care instructions on the garment’s care label. Care instructions can vary depending on the fabric and style.

As a rule of thumb, avoid detergents with bleach, harsh chemicals or color brighteners. Also, avoid fabric softeners as they can build up on scrubs and affect moisture-wicking properties. If needed, use vinegar as a natural softener.

Drying instructions vary by style. We recommend following the care instructions on the garment label for the best results and to help preserve the fabric, color and fit.

That being said, we suggest air drying whenever possible. High heat can damage fabric and elastic in scrubs. If you do use a dryer, tumble dry at low heat and avoid using dryer sheets.

Wash your scrubs according to the care label and avoid excessive heat. Turning garments inside out before washing can help reduce piling and color fading. It also helps maintain the shape of your garments.

With most scrubs, it’s best to minimize ironing. If you must, iron at warm/low, inside-out. Or use a steamer. 

Better yet, choose “easy care” scrubs like koi Next Gen or koi Basics that look great with no ironing required.

Happiness Rewards is our way of saying thank you for shopping with koi. Members can earn rewards through qualifying purchases and other activities, then use their rewards toward future purchases.

Joining is easy! You can activate your Happiness Rewards account by clicking on the Happiness Rewards button located at the bottom righthand corner of the koihappiness.com website.

You can earn 1 point for every $1 you spend at koihappiness.com. You can earn additional points by completing other activities offered through the Happiness Rewards program. Check your rewards account for current ways to earn.

Once you’ve earned enough points for a reward, you can redeem them through your Happiness Rewards account. Available redemption options and requirements are displayed in your account.

You can access your Happiness Rewards account by clicking on the Happiness Rewards button located at the bottom righthand corner of our website.

Points earned through the Happiness Rewards program expire one year after your most recent koihappiness.com purchase.

Absolutely. Every purchase made at our koihappiness.com site earn you points that can be used towards program rewards.

Points earned from a purchase may be adjusted or removed if that purchase is subsequently returned or refunded.

Yes! Currently, we offer embroidery for lab coats and solid tops.

Currently, we offer two embroidery options: text and custom logo/artwork.

Examples of text could include name, title, department, hospital or practice name. Up to two lines of text are allowed, with a maximum of 24 characters per line. For text embroidery, you can select from various font and thread color options.

Additional embroidery options may be added in the future.

Embroidery can be positioned in the left chest or right chest area, or both. You can also choose to have both text and a logo embroidered on the same garment. Note: we currently do not offer embroidery on pockets. When ordering embroidery for a garment with a chest pocket located in the embroidery area, any embroidery will be positioned above the pocket.

• Visit our website at koihappiness.com.
• Go to the product page for the lab coat or solid top you wish to have embroidered.
• Fill out your size and color info and then check the box “Add Embroidery”.
• Click on the “Add to Cart” button.
• An Embroidery page will appear on your screen where you can fill out the requested information and upload your logo/artwork file, if applicable.
• Go to checkout and complete your order.

Please allow up to 10 business days for your embroidery order to be completed. Within 10 days of submitting your embroidery order, you will receive a proof via email to review and approve before your garments are embroidered.

• For text embroidery, we charge $9.99 per garment for up to 2 lines of text.
• For custom logo/artwork embroidery, we charge $9.99 per garment. In addition, there is a one-time set-up fee of $49 for logos/artwork. This fee is waived for embroidery orders of $500 or more.
• Garments with both text and logo/artwork will be assessed the fees for both options.

When you fill out your embroidery request, you’ll be asked to upload your logo/artwork as a JPG, PNS or DST file. Your file must contain original art and not be a photo taken of your logo.

Any text or logo/artwork you provide must not include any trademarked or copyrighted designs or works not owned by you or your organization unless you have written authorization from the trademark or copyright owners. By placing an embroidery order with us, you certify that your customization request does not infringe upon the rights of any third parties.

Absolutely! If you need assistance placing your embroidery order or if you have a large or complicated embroidery order, feel free to contact koi Customer Service at 310-828-0055. Our team will be happy to help.

Because embroidered products are personalized specifically for you, they are eligible for return or exchange. Please review our embroidery and return policies before placing your order.

Enter your promotional code in the designated field during checkout and select Apply. If the promotion is valid, your discount will be reflected in your order total.

First, check that the code was entered correctly and that the promotion hasn’t expired. Some promotions may also have exclusions, minimum purchase requirements or other restrictions.

If you’re still having trouble, contact Customer Service before completing your purchase.

Unless otherwise stated, promotional offers generally cannot be combined. Please review the terms of each promotion for specific details.

We do offer group discounts on larger orders. To get started, please fill out our Group Inquiry Form. Once we receive your form, a member of our team will review your request and get back to you with custom options.

Many popular styles are restocked, but availability varies by product, size and color. 

koi fashion prints and fashion colors are often designed to be seasonal and limited to one production run. Once they sell out, they likely won’t be restocked. So if you see a style you like, don’t wait too long!

Clearance and Final Sale items are available while supplies last.

Top and pants from the same koi collection are designed for easy mixing and matching.

Many koi styles are designed to coordinate or match. Product pages will often identify coordinating styles, colors or collections.

One important thing to note: because different koi collections use different fabrications, we recommend matching tops and pants from the same collection for the best color match. For example, koi Next Gen tops match best with koi Next Gen pants and koi Basics tops go best with koi Basics pants, etc.

Not necessarily. Color availability can vary by collection and style.

A style number is typically listed on the product page. If you’re looking for a specific style and can’t find it, contact Customer Service and we’ll be happy to help.

Digital koi gift cards are available for purchase on our website at koihappiness.com. They are available in denominations of $10 to $250. Purchase koi gift cards here.

koi gift can be used exclusive on our koihappiness.com website. They cannot be used at independent retailers that sell koi products.

Gift cards purchased on our koihappiness.com website never expire. However, promotional gift cards may be subject to promotional restrictions and expiration dates.

We currently only offer digital koi gift cards. However, it is possible that physical koi gift cards could be available at a future date.

Gift cards are generally not refundable or redeemable for cash except where required by law.

koi is a lifestyle-inspired medical apparel brand creating scrubs, lab coats, workwear and accessories designed to help healthcare professionals look good, feel comfortable and move through their day with confidence.

We believe workwear shouldn’t mean sacrificing style or comfort. Our collections combine thoughtful design, comfortable fabrics and functional features to create scrubs people love to wear.

koi scrubs are available through our koihappiness.com website, Amazon and select retail partners. You can find the nearest koi retailer by using our Store Locator.

We’re here to help! Visit our Contact Us page to reach our Customer Service team. You can also reach out to our team by email at HappinessTeam@koihappiness.com or by phone at 310-828-0055.