koi Gift Cards never expire and there are no hidden charges or service fees. Gift Card is redeemable toward the purchase of merchandise at koihappiness.com. At the time of purchase, enter the Gift Card code at checkout. The purchase amount will be deducted from your Gift Card balance. Gift Card will not be replaced if lost, stolen or destroyed. Gift Card is not redeemable for cash except where required by law. To check your Gift Card balance, please return to this page or call koi Customer Service at (800) 828.4526.

Where can I use my koi Gift Card?

koi Gift Cards are redeemable toward the purchase of merchandise at koihappiness.com.

Do koi Gift Cards expire?

No, koi Gift Cards never expire.

Do koi Gift Cards have any fees?

No, koi Gift Cards have no hidden charges, monthly fees or service fees of any kind.

How do I redeem my koi Gift Card?

You can use your koi Gift Card for purchases at koihappiness.com. Once you have selected your items, enter the Gift Card code (located on your Gift Card) at checkout. The purchase amount will be deducted from your Gift Card balance.

Do I have to use my entire koi Gift Card balance in asingle transaction?

No, you don’t have to use your entire Gift Card balance at one time. The purchase amount will be deducted from your Gift Card balance and any remaining balance can be used toward future purchases at koihappiness.com.

How can I check my koi Gift Card balance?

You can check your Gift Card balance by visiting https://www.koihappiness.com/pages/check-gift-card-balance and entering your Gift Card code. Or call koi Customer Service at (800) 828-4526 to find out your balance.

Are koi Gift Cards replaceable or redeemable for cash?

Gift Card will not be replaced if lost, stolen or destroyed.
Gift Card is not redeemable for cash except where required by law.

Do you offer physical koi Gift Cards?

At this time, only digital online gift cards are available.