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Privacy Policy

We believe it is important to respect the privacy of our customers. We do not sell or rent the information you provide to us to third parties.

We collect information to help us improve and enhance the overall customer experience and to communicate to our customers about our products, services and promotions.

By using the KoiHappiness.com website, you indicate your acceptance of all terms of this Privacy Policy. If you do not agree to this policy, please do not use the website. Your continued use of the KoiHappiness.com website following the posting of changes to these terms indicates your acceptance of those changes.

What information do you collect?

We collect information such as your name, email address, mailing address that you provide to us when you register on our website, sign up for our mailing list, or participate in a contest, promotion or survey. In addition, we may maintain a record of your product interests and other information that may help us enhance and personalize your shopping experience.

How do you use the information you collect?

We may use the personal information we collect for various purposes, including but not limited to the following: (1) to fulfill your requests for products; (2) to offer products that may be of interest to you; (3) to customize the advertising and content that you see on our website; (4) to facilitate use of our website; (5) to manage your account and your preferences; (6) to analyze use of and improve our website and our products; (7) to identify and protect against fraudulent transactions and other misuses of our website; and (8) to enforce our Terms of Use. KoiHappiness.com does not sell, trade or give away any personal information which you provide, and will use the information only for the purposes specifically described here.

Do you send Emails and Newsletters?

Occasionally, we may send emails and newsletters to our users, announcing special promotions, changes in our products, and other information we believe will be of interest to our customers. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. This information may be shared with advertisers and our partners on an individual or aggregate basis.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our site, we may collect such information into a file specific to you. We would use information in the file that we maintain for you, and other information that we obtain from your use of the services, to resolve disputes, troubleshoot problems and enforce our Terms of Use.

How do I remove my information from your email or mailing lists?

If you no longer wish to receive printed or online communications from us, you can opt out at any time. You can request to be removed from our email and mailing lists on the catalog request page of this website or by sending an email to customerservice@koihappiness.com and asking to be removed from our lists. Or you can follow the opt-out instructions provided at the bottom of each email communication you receive from us.

How do you use cookies on your site?

Cookies are pieces of information that a Website transfers to your computer for record-keeping purposes. Cookies make browsing the Internet easier for you by saving your preferences while you access a Website.

We use cookies to personalize and enhance your experience on our website. We use them to specify unique preferences so that you do not have to tell us repeatedly about the content you are interested in. Also, we may use cookies to track user trends and patterns, so we can improve areas of the KoiHappiness.com online experience that our users find valuable. If you’re registered with our website, cookies may be used to save passwords and preferences and to monitor and collect site usage data that allows us to improve our site design and your customer experience.

You can turn off cookies in your browser. However, if you turn them off, we will be unable to recognize you as a registered user and you will not be able to access your account information or save items to your shopping cart.

Linked Sites
For your convenience, this website may contain links to other websites. KoiHappiness.com is not responsible for the privacy practices or the content of such websites. Users should be aware that when they are on KoiHappiness.com, they could be directed to other sites that are beyond our control. There may be links to other sites from KoiHappiness.com pages that take you outside this website. For example, if you click on a banner advertisement, doing so may direct you off of KoiHappiness.com. Such other sites may send their own cookies to users, collect data, or solicit personal information. Whenever you give out personal information online (for example, via message boards or chat rooms) information can be collected and used by other people. While KoiHappiness.com strives to protect our users' personal information and privacy, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All user information is stored on a server operated by a third party, using standard security measures. Notwithstanding these efforts, we caution you that “perfect security” does not exist on the Internet and therefore you share information at your own risk.

For California Residents
If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:
1. the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year
2. the names and addresses of the third parties that received that information; and
3. if the nature of the third party's business cannot be determined from their name, examples of the products or services marketed.
We may provide this information in a standardized format that is not specific to you. The designated email address for these requests is privacy@koihappiness.com.

Policy Changes
We reserve the right to change this policy in whole or part, at any time, in our sole and absolute discretion.

Contacting KoiHappiness.com about the Website
If you have any questions about this privacy policy, the practices of this site, or your dealings with KoiHappiness.com or this Website, you can contact:

KoiHappiness
Attn: Webmaster
1757 Stanford Street
Santa Monica, California 90404 U.S.A.
E-mail: privacy@koihappiness.com
 

 

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